An Evaluation of Factors that Influence the Success of Knowledge Management Practices in U.S. Federal Agencies

The implementation of knowledge management practices has been underway in both the public and private sectors for many years. For the federal government this transition was well underway prior to the devastating events of September 11th, 2001 (9/11). However those events increased the awareness of the value and importance of the government’s stewardship of its knowledge. In fact, the 9/11 terrorist attack on the World Trade Center in New York City is considered by many to have been a ‘wake-up call’ for federal agencies abStract